Shipping Policy
UK orders can take up to 4 days to process and international orders can take up to 7 days to process from the date it has been placed. If an order is placed on a Friday, Saturday or Sunday, it will be processed and posted out on Monday at the earliest. During busier periods particularly sale events or UK bank holidays, the processing time can be slightly longer. If you have a specific question about your package, please send a DM on Instagram or email enquiries@themodestmum.com and we will help!
Once you have placed your order, you will receive a confirmation email (please check junk!) and another when your parcel is processed and given a tracking number. Orders can be tracked directly from the website, but if you experience any problems, please reach out via email to enquiries@themodestmum.com
UK customers:
Standard delivery: 3-5 days, £4.50
Free delivery for UK customers over £100
Express next day guaranteed delivery: £12 Order must be placed before 2pm to guarantee delivery by 1pm the following day. This option is only available on a Monday to Friday. If this option is selected on a Friday, it will be delivered on a Saturday. If this option is selected on a Saturday or Sunday, it will be posted on Monday and you will receive it on Tuesday.
International customers:
Standard delivery: 10-14 days
Shipping cost is calculated at the checkout.
Customs & Taxes
Please note, customs and taxes may be applicable for some international orders, particularly customers residing in the US. If the charges have been applied to your parcel, you will receive an email from the shipping company with a link to make a payment as The Modest Mum is not responsible for this payment. If you are unsure or would like confirmation of the email you receive, please send a screenshot to enquiries@themodestmum.com as we also receive a notification email if charges have been requested. This also shows on the tracking information. Once the payment has been made your parcel will be given customs clearance and send on to the local courier.
Once the request for payment has been made, customers have 5 days to make the payment. In the event of customs and taxes refusal, please kindly note that after this time period the parcel will be returned to The Modest Mum. If the parcel is still required, the customer will be responsible for additional shipping fees. If the parcel is unwanted, shipping fees will be deducted from the refund.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your parcel and, in rare cases, they may also delay or reject delivery. We strive to provide accurate information when processing international orders, please familiarise yourself with your own countries policies before placing your order, unless of course you are happy you may incur additional charges. The Modest Mum includes the customs and duty taxes for US customers as the shipping price has been increased to include this as stated at checkout.
Customs authorities have the right to apply additional costs to parcels which is the responsibility of the customer, not The Modest Mum.
Undeliverable parcels
If a package is refused, undeliverable and returned back to us, the cost of the shipping fee will be deducted from any refund due to the customer. Once received, the customer will be informed via email if they would like a refund, or if they would like their parcel posted back out for an additional shipping fee.
Refunds for undeliverable parcels
Please note, if the parcel was undeliverable and shows on the tracking information it has been returned to the sender, the refund will only be provided once the parcel has been received by The Modest Mum, unless proof from the shipping company is provided by the customer that the parcel has been lost in transit. It is the responsibility of the customer to check the status of the parcel and undertake any necessary enquiries. If you require additional assistance, please contact enquiries@themodestmum.com
Detailed postal information
We strongly advise submitting a full, detailed address and a telephone number, particularly if customers reside in the Middle East. If the address is insufficient, we will attempt to contact you via email for you to provide more detailed information and will hold your parcel until you confirm.
We strive to make the shipping process as smooth and as easy as possible and ensure information we submit is as accurate as possible.
Parcel ‘not delivered’
If the status of the parcel shows as delivered on the tracking updates and there is proof of delivery (photograph), unfortunately we are not responsible for replacing the parcel if you have not directly received it e.g. if it has been left on your doorstep, porch, safe area etc and goes missing. You will be responsible for contacting the delivery company to make a claim for the parcel.